frequently-asked-questions

qWhy do you emphasize EXCELLENT QUALITY so much?

aNo one wants to sort through, much less BUY, low quality items for their children, or oneself. It is a waste of time for everyone to put worn, stained, out-of-date items on a rack. That’s why we insist on accepting only high quality items.

 

qWhat if I decide not to participate after I have registered and paid my consignor fee?

aYour consignor fee is non-refundable. Please do not register until you are sure that you will be able to participate.

 

qWill I get my hangers back?

aNo, items are sold on the hangers. You will get hangers with whatever you purchase though!

 

qWhat happens if I enter items after the on-line system shuts down?

aThe server will not allow you to enter items after the deadline.

 

qAs a consignor, how will I know what items have sold?

aAt the end of each sale day, I upload your sales to the website where you can login to your account and see what you have sold. This is usually done an hour or two after the sale has closed, so if you are not seeing an update please be patient and keep checking back.

 

qIf I forgot to bring something, can I bring it later?

aAs long as it is in our system by the deadline, you may bring it in anytime before the presale event begins!

 

qHow do I know how to price my items?

aUse 1/3-1/4 of the original retail price as a general guide. But, consider mostly what you would consider paying for that item. You can also reference our Pricing Guide *Thanks consignment mommies for this awesome resource!

 

qWhere do I find the hangers that you require?

aWe accept plastic and wire hangers. You can find plastic hangers at Old Navy, Kohls, Bealls and other department stores. Often dry cleaning stores will give away wire hangers. Always call ahead so you don’t waste your time driving around. Craigslist and Freecycle are also great resources for finding hangers. And if all else fails, ask your friends for any they can spare.

 

qCan I bring a child on Presale Night?

aYes, Children allowed at the presales. The only time we ask that children not attend is during the FACEBOOK FAN presale.

 

qWhat if I can’t pick up my unsold items on Pick up day?

aYou may have a friend pick them up for you.  If you choose to have someone else pick up your items, please give them your consignor number as they will need to provide this information.

 

qWhat happens if I forget to pick up my items by the last day?

aAny items not picked up on “pick up day” will be donated to a local charity. Please know that the items that you forget to pick up will go to very worthy recipients.

 

qCan I bring a guest with me when I shop at the presale?

aConsignors & volunteers are not allowed to bring guests with them to the presales. If you have a friend who wants to shop with you, have them sign up to volunteer! You don’t have to consign to be able to volunteer. If you are a first time mom or have someone who wants to help you shop (not shop themselves) we will make an exception. We all know it is more fun to shop with a friend.